Telephone:
01209 844137

Frequently Asked Questions

At one with nature
As part of their commitment to sustainability, the lodges have been designed to blend into the ‘green’ environment, built from natural materials and landscaped with native tree species and wild flower grass. Planting will take time to mature, but it is intended that a woodland setting will eventually be achieved around the lodges.


As the existing rental properties on the Gwel an Mor are all timber framed it seemed natural that The Residence should follow suit. The Thermowood cladding is extremely durable and stable thanks to heat treating – very necessary on a site which is so exposed to the elements. Supplied by FinnForest, wood is sustainably sourced from managed pine forests and manufactured in way which releases minimal emissions.


Sustainable building services
The lodges meet BRE rating code level 4, or a eco home rating of ‘excellent' so are extremely energy efficient. Electricity runs the entire site with air source heat pumps to provide heating, via underfloor pipes, blown air, and hot water; the external condenser units are sited under the decking. In winter months a log burning stove provides secondary heat if required.


Extensively insulated, the lodges achieve a very low air tightness measurement. Heating, hot water and cooling system is supplied by a Samsung Eco Heating System (EHS), an all in one system which combines Air to Air and Air to Water heat pumps. The EHS lowers energy costs and CO2 emissions while also providing various combinations of air and water solutions, meeting user needs all year round.


By alternating operation between air to water and air to air, one outdoor unit delivers both functions; reducing cost and space required – compared to a gas boiler, EHS can reduce running costs by up to 1/3, with a price and space reduction of up to 50%. The system is made up of an inverter compressor optimally operated according to the outdoor temperature, offering heating performance of 90% at -10C and reliable anti-freezing protection at -20C.


The EHS provides quick heating with Time Division Multi (TDM) technology. Underfloor heating usually takes four to eight hours to heat up a room after it is turned on. The EHS TDM quickens this process by blowing hot air, along with the underfloor heating.


“I chose to go down the ‘eco’ route because a) we have a responsibility to cut carbon and b) it’s a good business decision,” said Bill Haslam.

“Both The Residence and Gwel an Mor are testament to my desire to create a truly quality holiday destination for the UK market, one that rivals and even exceeds foreign alternatives, while also being sympathetic the environment – both the wider one and more specifically Cornwall. Apart from planting native flora and forna around the lodges, our farm, Feadon, includes a wildlife sanctuary where we rescue local animals and teach visitors, in particular children, the importance of looking after our countryside.”

“As much as I’d like to say that everything I did was a selfless act, at the end of the day I want to be a success and I believe that people are becoming far more aware of making sustainable choices. It’s a selling point of the lodges, one which will hopefully attract the types of people who are willing to pay a bit more for a quality product that satisfies their sense of ethics - they may also choose to holiday in the UK to cut down on air miles.” He concluded.

At The Residence there are three ways to maximise the investment return on your holiday home:
  1. For owners who don’t plan to use the property The Residence will guarantee a net return on investment of 7% per year for two years, net of all management fees.
  2. For owners who plan to have limited use their property (four weeks per year) the Residence will guarantee a net return of investment of 6% per year for two years net of all management fees.
  3. For owners who are unsure when they will use their property they may take part in our ‘floating’ rental scheme where the property will only be made available for guest rental when the owners allow. Given the resorts high levels of occupancy an excellent return is still achievable.

As part of the award winning resort of Gwel an Mor, we have consistently achieved annual occupancy levels in excess of 60%.

With our excellent marketing, reservations and bookings department we are confident this will continue.


Additionally, being regular award winners both nationally and regionally for customer service, resort experience, quality and standards of our properties, we attract ever increasing numbers of discerning guests.

Yes, as the properties have full building regulation certificates we have been able to forge relationships with reputable lenders who will evaluate the level of finance available dependent upon the applicant’s status.

During the rental guarantee period there will be no charges: this includes, management fees, marketing fees, utility bills and council tax.

Yes, all come with a ten year latent defects warranty, the same as you would expect on any new build property. The warranty is underwritten by Allianz.

All the usual mains services are connected, including water, drainage and sewerage, electricity, telephone, wi- fi internet connection and fibre optic cabling for satellite television.

The annual management fees are £3,500. However if you choose to take one of our guaranteed investment options, there will be no charge for the first two years.

The fees are fixed for three years and any increase thereafter will be in line with inflation and must be reasonable. The management fees are calculated as a contribution to the upkeep of the resort and use and maintenance of the main facilities and are considered to be fair and reasonable. Accounts will be transparent and owners will be invited to join a management committee.

The Residence properties are classified as being resort homes and therefore may not be occupied as a main private residence. Apart from that, owners and guests may use the property for 52 weeks a year.

There are a number of options that may be considered, such as making your property pet friendly or a fully accessible property for guests who have mobility issues. We have noticed that these properties generally attract higher occupancy levels.

All properties at our resort are regularly inspected and maintained to the high standards our guests and owners expect.

If you take part in our guaranteed rental options there will no charges for any work carried out in the first two years.


If you decide to be in the ‘floating’ rental programme we will advise you accordingly of any work required and bill you on completion.

Currently we have a heated indoor pool, gym, sauna/steam room, spa, wildlife centre and excellent restaurant. As we continue to evolve we will plan to include an additional swimming pool, kids activity centre, par 3 golf course, fishing lakes and equestrian centre.


In fact we have started work on the golf course and hope to have this and the fishing lakes open sometime in 2014.

Simply by contacting our sales department on:

vT: 01209 844137

E: sales@gwelanmor.com